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Every step on the real screens: your account, workspace, team, first project and task, the desktop app, and your first tracked time.
Desktop App
Runs the timer, activity metrics, and screenshots. Available for macOS, Windows, and Linux — sign in with your Colabio account.
Mobile App
Review timesheets, daily updates, and team activity on the go. Sign in with the same account you use on the web.
Browse by topic
The most common areas people ask about.
Account & Sign-In
Trouble signing in, resetting your password, or verifying your email address.
- Reset a forgotten password from the sign-in screen
- Verify your email if the confirmation link expired
- Sign-in issues on the desktop or mobile app
Time Tracking
How the tracker works, activity metrics, screenshots, and editing time entries.
- Start and stop the timer from the desktop app
- Review your timesheets and activity levels
- Add or correct manual time entries
- Set working hours, holidays and leave for utilization
- Mark projects billable or non-billable and filter time by it
- See who corrected a time entry, when and why
Teams & Organizations
Creating workspaces, inviting members, roles, and project management.
- Invite teammates to your organization
- Manage member roles and project access
- Track projects, tasks, and daily updates
Billing & Invoices
Plans, payments, and generating invoices from tracked hours.
- View and download invoices for your team
- Understand how hourly rates are applied
- Questions about your subscription or plan
Troubleshooting guides
Step-by-step fixes for specific issues.
Venture Intelligence · Web dashboard
Pulse: daily team health and who needs you first
How each member's day is scored from their daily update and Colabio's data, the four scores and team health, how “Act on these first” is chosen, the settings, and the accountability owner.
Paying your team · Web dashboard
The bonus program: streak, update-rate and hours bonuses
How the bonus on members' monthly invoices is worked out: rules and tiers, what each rule can measure, daily-update streaks and chances, percent or fixed rewards, caps, a worked example, and changing the program safely.
AI coding agents · Desktop app and web dashboard
Team Skills: sharing coding-agent skills with your team
Share a skill for Claude Code, Codex or Cursor, get it approved, and roll it out as optional or required: what members see and decide, what is checked before sharing, every rollout status, and where the files go.
Billing clients · Web dashboard
Client invoices: billing clients for tracked time
Set up clients and hourly rates once, then turn a period's billable time into an invoice: what is billed, how a draft is reviewed, what is checked before issuing, numbering, paid and void, and the PDF your client receives.
Time Tracking · Web dashboard
Overlapping time entries: when two tasks report the same minutes
Why overlaps happen, how Colabio counts each minute once, the Overlap mark and Review overlaps, what members, reviewers and managers do to resolve one, and how manual time and exports handle it.
Integrations · Web dashboard
Slack: what Colabio posts to your channels and how to set it up
Connecting a workspace, choosing a channel per event (daily updates, completed tasks, approvals, alerts), who the events are for, inviting @Colabio to private channels, what is never posted, and disconnecting.
Integrations · Web dashboard
Jira: turn Jira issues into Colabio tasks
Connecting Jira Cloud, linking a Jira project to a Colabio project, what syncs and how often, matching Jira people to members, unlinking and linking again without duplicates, troubleshooting sync messages, and what Colabio reads (read-only).
Time Tracking · Web dashboard
Web timer: tracking time from the browser
Starting and stopping a timer in the dashboard without the desktop app, what it records (time only), what stops it, one timer at a time with the desktop app, the organization switch and per-member rules, and how web timer time shows on timesheets and reports.
Time Tracking · Web dashboard and desktop app
Idle time: when the timer stops and what happens to that time
How long without input makes a member idle, the three rules (discard it, let the member decide, always keep it), per-member rules, the 4-hour limit, and how kept idle time shows in the Idle column.
Privacy and monitoring · Web dashboard and desktop app
What is captured while you track time: the per-member switches
Screenshots, apps and websites, screen recording and AI analysis are switches a manager sets per member. What each one collects, what is always collected, where members see their own rules, and how they are told when a switch changes.
Desktop app · macOS, Windows and Linux
Uninstall the desktop app
What to do before removing Colabio, the uninstall steps on each system, which folders and permissions it leaves behind, and what happens to the time you already tracked.
Project Management · Web dashboard
Planned hours and budget variance: reading a project against its budget
Set it up in three steps, then read the Budget card: budget after scope changes, used, remaining estimate, forecast and status. How scope changes and the budget history work, who can change the plan, and the alert that warns before a budget runs out.
Time Tracking · Web dashboard
Time entry corrections and history: what is kept when time is edited
Every edit, split, delete, move and manual-time change keeps the original with the reason and the person; corrected entries are marked Adjusted and the History action shows before and after.
Time Tracking · Web dashboard
Billable time and work categories: how tracked time is classified
Billable, non-billable with a kind of work, or not set: what the three states mean, how each tracked hour is counted, where the split shows in utilization, timesheets and exports, and who can change it.
Time Tracking · Web dashboard
Capacity, holidays and leave: how utilization is calculated
Expected weekly hours, organization holidays and recorded leave become available time; how utilization, the leaderboard and alerts read against it, where each setting lives, and who can change it.
Teams & Organizations · Web dashboard
Roles and permissions: who can see and do what
What organization managers, product managers, team leaders and employees can each see and do, how owners and Team Lead+ work, and how to set up roles for a new company.
All platforms · Desktop App
AI Prompts: connecting Claude Code, Cursor and Codex to Colabio
Who decides what is captured, what gets recorded and what does not, why capture follows your timer, the one paste Codex needs, and where every file lives on macOS, Windows and Linux.
All platforms · Desktop App
Voice Typing: dictate into any app on macOS, Windows & Linux
Hold-to-talk (Fn on Mac, Right Ctrl on PC), the customizable toggle shortcut, on-device vs cloud transcription, and fixes for every common issue — per OS.
macOS · Desktop App
Fix: “Colabio cannot access secure storage on this Mac”
The desktop app keeps asking you to log in because your Mac's login keychain is locked. Fix it in about a minute.
Frequently asked questions
Quick answers to the questions we hear most.
Questions about privacy or your data?
Our Privacy Policy explains exactly what the tracker collects, our no-keylogging guarantee, and how to exercise your data rights.
Still need a hand?
Email us with a short description of the problem, the email address on your account, and a screenshot if you have one — we'll take it from there.